Support availability
Support email
Support hours (Central European Timezone)
- Monday 9:00 - 17:00
- Tuesday 9:00 - 17:00
- Wednesday 9:00 - 17:00
- Thursday 9:00 - 17:00
- Friday 9:00 - 17:00
Response time by subscription
- Enterprise (priority) response time: 4 hours
- Standard response time: 12 hours
- Free response time: 168 hours (Best effort)
Enterprise subscription: Those customers who has an enterprise subscription, they can invite our support rep to subscription owner Slack or Microsoft Teams channel as a guest to provide the fastest response time.
| Free | Standard | Enterprise | |
|---|---|---|---|
| Response time | 168 hours | 12 hours | 4 hours |
| Custom development request | - | - | Y |
| Support (Slack / Teams) | - | - | Y |
If the customer find a bug (usability not included), the development fix is free.