Move a Device to Another Tenant

Transfer a device from the current tenant into another one in your organization — useful when an employee relocates between offices, when equipment shifts between business units, or when you're consolidating multiple legacy tenants into one.

How to move

1. Navigate to Devices and select the device you want to move.
2. In the top action bar of the information panel, click Move.
3. In the Move Device dialog:
   • Select the destination tenant from the dropdown. Only tenants you have access to are listed.
   • Toggle Keep barcode on if you want the existing barcode to follow the device, or off to let the destination tenant regenerate one using its own barcode settings.
4. Click Move to confirm. The device disappears from the source tenant and appears in the destination tenant's device list.

Assignment behavior

Source assignment	After move
Assigned to an employee	The employee assignment is preserved (users are shared across tenants).
Assigned to a place	Re-assigned to the IT Department of the destination tenant (places are tenant-scoped and do not follow the device).
Assigned to IT Department	Remains with the destination tenant's IT Department.

What else moves with the device?

Field	Moves?
Device name, serial number, category	✅
Price, currency, warranty	✅
Invoice number, date, vendor, attached PDF	✅
Device image	✅
Comments	✅
Device history	✅ — a Moved to tenant X event is appended
Tags	❌ — tags are tenant-scoped; re-apply them in the destination
Category	⚠️ — if the destination has the same category name, it is matched; otherwise the category is cleared

info

The move event is written to the device history, including the source tenant, destination tenant, timestamp, and the administrator who performed the move.

Permissions

Moving a device requires administrator privileges in both the source and destination tenants. If you don't see certain tenants in the dropdown, ask your organization administrator to grant you access via Settings → Users & Roles with a Global Role.